Privacy Policy - Imperial Gemstone

Welcome to Imperial Gemstone. Your privacy and personal information are important to us. This Privacy Policy explains how we collect, use, protect, and manage your information when you visit our website or purchase gemstones, jewelry, and mineral specimens from our online store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you place an order, create an account, or contact us, we may collect the following information:

Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment Information
Order History
Account Details

We may also collect non-personal information such as browser type, device information, IP address, and website usage statistics to improve our services and user experience.

How We Use Your Information

We use customer information to:

Process and manage orders
Provide customer support
Deliver products and shipping updates
Improve our website and services
Prevent fraud and unauthorized activity
Respond to inquiries and requests
Send important order-related communications

Your information helps us provide a secure and efficient online shopping experience.

Secure Payments

At Imperial Gemstone, we use secure payment systems and encrypted checkout technology to help protect your payment and personal information.

We do not store sensitive payment details such as complete credit card information on our servers.

Customer Accounts

Customers may create an account to:

Access order history
Checkout faster in the future
Save products to a wishlist
Manage billing and shipping addresses

Customers are responsible for maintaining the confidentiality of their account credentials.

Cookies & Website Analytics

Our website may use cookies and analytics tools to improve functionality, personalize user experience, and understand website traffic patterns.

Cookies may help us:

Remember user preferences
Improve website performance
Provide smoother navigation
Enhance shopping functionality

Users can manage cookie preferences through their browser settings.

Information Sharing

We respect customer privacy and do not sell or rent personal information to third parties.

Information may only be shared when necessary with:

Payment providers
Shipping companies
Website service providers
Legal authorities if required by law

These services are used strictly for operating and improving our business.

International Customers

As an international online business based in Bangkok with operations connected to Namak Mandi, customer information may be processed for order fulfillment and customer support purposes.

Data Security

We take reasonable security measures to help protect customer information against unauthorized access, misuse, or disclosure.

While we work to maintain secure systems, no online transmission or storage system can be guaranteed to be 100% secure.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

Imperial Gemstone reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will become effective once posted on this page.