Yes, Imperial Gems Co. Ltd. ships worldwide using reliable economy and express shipping services.

Economy Shipping

• Estimated Delivery: 14–28 business days
• Shipping Cost: $10 USD

Express Shipping

• Estimated Delivery: 5–14 business days
• Shipping Cost: $35 USD

Delivery times may vary depending on customs clearance and destination country.

We use trusted international courier services including:

• DHL
• UPS
• FedEx
• Other reliable shipping partners

Orders are usually processed and prepared within 3 working days after payment confirmation.

Yes. We use secure payment systems and encrypted checkout technology to help protect customer information and online transactions.

We currently accept:

• Credit Cards
• Debit Cards
• PayPal Payments

For additional payment options such as bank transfers, customers may contact us directly.

Yes. We offer a 14-Day Return Policy for eligible items.

Returned items must:

• Be returned within 14 days
• Remain in original condition
• Be securely packaged

Refunds are processed after the returned item has been received and inspected.

Any import duties, VAT, customs fees, or taxes charged by the destination country are the responsibility of the customer.

Yes. If you need to cancel an order, please contact us within 2 hours of placing your order.

Orders that have already entered processing or shipping preparation may not be eligible for cancellation.

We carefully package all gemstones, jewelry, and mineral specimens using secure protective materials to help ensure safe international delivery.