At Imperial Gems Co. Ltd., customer satisfaction is extremely important to us. We want you to shop with confidence when purchasing gemstones, jewelry, and mineral specimens from our online store.

Please read our Returns & Refunds Policy carefully before placing your order.

14-Day Return Policy

We offer a 14-Day Return Policy for eligible items. Customers may request a return within 14 days of receiving their order.

To qualify for a return:

  • The item must be returned in its original condition
  • The item must not be damaged, altered, or used
  • The item must include original packaging if applicable
  • Return requests must be submitted within 14 days after delivery

Items returned without prior communication or approval may not be accepted.

Return Shipping Costs

Customers are responsible for all return shipping fees, including:

  • Return courier charges
  • Customs fees if applicable
  • Import/export handling costs
  • Insurance or tracking fees for return shipments

We recommend using a reliable and trackable shipping service when returning valuable gemstones, jewelry, or mineral specimens.

Refund Process

Refunds are processed after the returned item has been received and inspected by our team.

Once we confirm that the returned item meets our return requirements, the refund will be issued to the original payment method used during checkout.

Please note:

  • Processing times may vary depending on your payment provider
  • Shipping fees are generally non-refundable unless the return is approved due to our error
  • Refunds may take several business days to appear in your account

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact Imperial Gems Co. Ltd. as soon as possible with clear photos and order details so we can assist you promptly.

Return Instructions

Before sending any item back, customers must contact us first to receive return instructions and the correct return shipping address.

Unauthorized returns may experience delays or may not qualify for a refund.

Shop with Confidence

We are committed to providing authentic gemstones, quality jewelry, and premium mineral specimens with professional customer support and transparent return policies. Our goal is to ensure a secure and trustworthy online shopping experience for customers worldwide.