Welcome to Imperial Gems Co. Ltd. By accessing and using our website, you agree to comply with the following Terms & Conditions. Please read these terms carefully before using our website or placing an order for gemstones, jewelry, or mineral specimens.
General Information
Imperial Gems Co. Ltd. operates an online store offering natural gemstones, fine jewelry, and mineral specimens to customers worldwide.
We reserve the right to modify, update, or change these Terms & Conditions at any time without prior notice.
Product Information
We strive to provide accurate product descriptions, images, and specifications for all products listed on our website. However:
- Natural gemstones and mineral specimens may vary slightly in color, shape, size, or appearance
- Product images may appear differently depending on screen settings and lighting
- Minor natural inclusions or variations are normal in natural gemstones and minerals
We make every effort to represent products honestly and accurately.
Pricing & Payments
All prices displayed on the website are subject to change without prior notice.
We accept secure payments through approved payment providers, including:
- Credit Cards
- Debit Cards
- PayPal
Additional payment methods may be available upon request.
Orders will only be processed after payment confirmation has been received.
Shipping & Delivery
We offer worldwide shipping through economy and express courier services.
Estimated delivery times are provided for reference only and are not guaranteed. Shipping delays may occur due to:
- Customs clearance procedures
- International shipping disruptions
- Weather conditions
- Public holidays
- Airline or courier delays
- Government restrictions
- Pandemics or global emergencies
- Natural disasters or unforeseen circumstances beyond our control
Imperial Gems Co. Ltd. shall not be held responsible for delays caused by courier companies, customs authorities, or force majeure events.
Customs Duties & Taxes
Customers are responsible for paying any import duties, VAT, customs fees, taxes, or additional charges required by their destination country.
Failure to pay customs charges may result in shipping delays, returned packages, or confiscation by customs authorities.
Returns & Refunds
Returns are accepted according to our Returns & Refunds Policy.
Returned items must:
- Be returned within 14 days of delivery
- Remain in original condition
- Be securely packaged
Return shipping costs are the responsibility of the customer unless otherwise agreed.
Refunds are processed after returned items have been received and inspected.
Order Refusal & Cancellation Rights
Imperial Gems Co. Ltd. reserves the right to:
- Refuse or cancel any order at our discretion
- Limit product quantities
- Refuse service to any customer
- Cancel transactions suspected of fraud or unauthorized activity
- Refuse shipment to certain destinations if necessary
We also reserve the right to delay, suspend, or cancel deliveries due to safety concerns, legal restrictions, shipping limitations, customs issues, pandemics, or other circumstances beyond our control.
If an order is canceled after payment has been received, eligible refunds will be processed accordingly.
Customer Responsibilities
Customers are responsible for:
- Providing accurate billing and shipping information
- Reviewing order details before checkout
- Ensuring compliance with local import laws and regulations
- Maintaining the confidentiality of account login information
We are not responsible for failed deliveries caused by incorrect customer information.
Intellectual Property
All website content including text, images, logos, graphics, and product descriptions are the property of Imperial Gems Co. Ltd. and may not be copied, reproduced, or used without permission.
Limitation of Liability
To the fullest extent permitted by law, Imperial Gems Co. Ltd. shall not be liable for:
- Indirect or consequential damages
- Shipping delays
- Customs-related issues
- Losses caused by third-party services
- Website interruptions or technical issues
Use of this website is at the customer’s own risk.
Contact Information
If you have questions regarding these Terms & Conditions, please contact Imperial Gems Co. Ltd. for assistance.